Effective date: September 18th, 2026
This policy applies to wholesale orders placed on superdiamondglobal.com.
Return Window
You may request a return or exchange within 7 days of delivery for:
- Items received damaged or defective, or
- Items that are unopened, unused, and in original packaging.
Requests made after 7 days will be reviewed on a case-by-case basis and are not guaranteed.
How to Request a Return
- Email support@superdiamondglobal.com with your order number, the item(s), and the reason for return.
- We will issue a Return Merchandise Authorization (RMA) number and instructions if the request qualifies.
- Items returned without an RMA number may be refused or delayed.
Non-Returnable Items
For health, safety, and regulatory reasons, the following are not eligible for return once opened:
- Nicotine-containing products (e-liquids, disposables, and similar consumable items).
- Any product where the seal or packaging has been broken, unless the item was defective on arrival.
Refunds
Once a returned item is received and inspected, we will notify you of approval or rejection. Approved refunds are issued to the original payment method within [5–10] business days. Shipping costs are non-refundable unless the return is due to our error.
Damaged or Incorrect Shipments
If an order arrives damaged or you received the wrong item, contact support@superdiamondglobal.com within 48 hours of delivery with photos of the item and packaging so we can process a replacement or refund without requiring a full return.
Contact Us
- Email: support@superdiamondglobal.com
- Phone: +1 832-791-9022 / +1 346-775-4099
- Hours: Mon–Sat 9:00 AM–5:00 PM, Sun Closed
